Our orders placed will be delivered via courier and will be delivered to kerbside unless you have made prior arrangements with us.
Unless prior arrangements have been made, when your order is shipped the courier will contact you direct to arrange a suitable delivery date.
Most of our products are in stock ready for immediate despatch, however some lines are made to order please check the product page for further information. We aim to deliver large bulky items including ponds and sandpit packages within 5-10 working days.
Smaller items such as small planters, sandpits, ponds and pond accessories maybe packaged in boxes weighing less than 20kg. Therefore your order may arrive in 5-10 boxes to make it easier for you to carry.
Upon receipt of your delivery please ensure you check all the boxes are there and that they are in good condition, if you are unable to check please sign for as unchecked or if you see any damage please sign as 'DAMAGED' or alternatively reject the delivery and then inform us immediately.
Any damaged delivery must be reported to us within 48 hours of receipt, with if possibe part numbers and photographs of the damage. Due to its modular design if a piece of wood arrives damaged we can easily send out replacements without the need to send out your whole order again.
All orders must be checked upon receipt and if you find any missing parts then you must notify us within 48 hours of receipt of delivery.
Deliveries to Scottish Highlands, Channel Islands and Ireland
Due to the size and weight of our products we would need to obtain a shipping quote for deliveries to the Channel Islands, Scottish Highlands, Isle of Wight and Ireland. Please contact us for a shipping quote.